Got a question? We’ve got the answer!

Do you have any questions? We have compiled a list of frequently asked questions to provide you with the answers you need.

Which payment methods are available?

We accept credit/debit cards, Apple Pay and Google Pay. Choose your favourite way to pay at checkout.

What are your shipping times?

Shipping times vary based on the product and destination. Most items are crafted and shipped from our studio within 3 to 5 business days. Standard shipping usually takes 3 to 7 business days in France, with longer durations for international orders.

What’s your return policy?

Your satisfaction is our top priority. If your order arrived damaged, we’re here to assist you! Please reach out to support with your order number and details. To expedite your replacement, include photos of the damaged product and packaging. We look forward to helping you! Note: Certain products may have specific return policies…more

Is order tracking available?

Yes! After shipping, you’ll get a tracking number via email. Use it to follow your order’s journey on our site.